Terms of use

Spirit's vocabulary is deliberately plain, and it means specific things:

Job

A piece of work written down once — the rules, the instructions, what a good result looks like. A Job is not a task; it is the standing description of how a kind of work gets done.

Work order

What tells a Job when to run and what to run on: a schedule, a watched folder, a mailbox, a trigger.

Run

One execution of a Job. Every run leaves a receipt: what it read, what it did, what it cost, and what it filed.

Correction

You telling a Job it got something wrong. Corrections amend the Job's rules, which is how it stops being wrong next time.

Credit

The unit Spirit meters work in. §4.

Connection

Software of yours that Spirit can reach — your mailbox, your SharePoint, your accounting or dispatch system — using credentials you provide.

Your content

Everything you put in or Spirit produces for you: documents, inputs, outputs, Jobs, rules, corrections, memories, the files Spirit filed. Yours, not ours. §9.

You may read it, quote it, and link to it. You may not scrape it at a volume that costs us money, try to break it, or present it as yours.

What the website says about what Spirit does is a description, not a warranty. The price list is accurate when published and can change — §4 says how. If something on the marketing site and something in these terms disagree, these terms are the ones that bind.

A workspace belongs to your firm. The people in it hold roles, and the roles decide what each person can do — including who may invite others, who may change a Job, and who may approve a write into your own systems.

• You are responsible for who you let in, and for what they do once they are in.
• You keep your sign-in credentials to yourself. Tell us promptly if you think somebody is in who should not be.
• Departments let you decide which Jobs each person can see. If you file a Job under a department, only that department's members, your owners and admins can see it or approve what it writes. Using departments is your choice; the consequence of not using them is that every member sees every Job.
• Moving a Job from one department to another hands the new department that Job's whole history, including what it has already filed. That is a widening as well as a narrowing, and the screen that does it says so.

Links that start work

Spirit can give you a trigger URL, or a form link, that starts work without anybody signing in. That is the point of them — somebody in the field with a phone, a client with a form, a button in software that has no idea what Spirit is.

• Treat them as credentials, because that is what they are. Anyone holding one can use it. A trigger URL pasted into a shared document is a trigger URL anybody who opens that document can fire.
• Runs started with your links are your runs, and the credits they spend are yours. We cannot tell a run started by the person you meant from a run started by somebody who found the link.
• You can rotate or revoke a link whenever you like, and you should the moment you think it has gone somewhere it should not have.
• We rate-limit them per workspace and per work order, which bounds what a leaked link can cost you. It bounds it; it does not remove it.

The plans, their prices and their credit allotments are published on our pricing page, and the ones in force are the ones shown there when you subscribe. How the meter works, which is what actually needs to be in a contract:

Credits

• A credit is the unit Spirit meters work in. One credit costs the same whatever you spend it on, and every run's receipt shows what it spent.
• A plan grants an allotment of credits at the start of each billing period.
• Unused allotment credits expire at the end of the period. They do not roll over. This is the single most important thing on this page to know before you buy.
• Credits you buy outright do not expire. They stay until you spend them.
• Allotment is always spent first. That ordering is in your favour: it means the perishable credits get used before the ones you paid cash for, rather than the other way round.
• When your allotment runs out, work keeps running to 110% of it and then stops until you top up or the next period starts. The ten points of overshoot exist so that a Tuesday filing does not silently fail to happen over a rounding error.
• You can top up by hand, or turn on automatic top-ups and let us do it. Automatic top-ups are off until you switch them on.

The free tier

No subscription is a tier of its own, not an error. It carries 150 credits, once per person, ever — not once per workspace and not once per month — and reaches the same features as our entry plan. Deleting an account and signing up again does not reset it, and the privacy policy explains the one thing we keep in order to enforce that.

Payment

• Payments run through Stripe. Your card details go to Stripe, not to us.
• Credits appear when Stripe confirms the payment, never on the strength of a redirect back to our site.
• Prices exclude tax. HST, GST or your local equivalent is added where it applies.
• Monthly plans renew monthly; annual plans, where offered, are paid up front for twelve months at the price of ten. Our entry plan is monthly only.
• If a payment fails we will tell you and try again. If it keeps failing we may suspend the workspace — §12.

Cancelling, and refunds

• Cancel whenever you like. You keep the service until the end of the period you have paid for.
• We do not refund the current period, and on an annual plan we do not refund unused months. You are not locked in for another term, so the most a cancellation can cost you is the period you are in.
• Deleting a workspace cancels its subscription immediately rather than at period end, because there is nothing left to serve. Nothing is refunded for the remainder.
• Unused allotment credits are not money and are not refundable. Credits you purchased outright are also not refundable, but they do not expire, so they remain spendable for as long as the workspace exists.

Price changes

We can change prices. If we do, we tell the owner of the workspace at least 30 days before it takes effect, and it takes effect at your next renewal — never mid-period. If you do not want the new price, cancel before it starts.

The same notice covers the rate card — the table that decides how much of a credit a given piece of work costs. We keep it deliberately stable, because a credit that moved with our costs every month would be cost pass-through wearing a new name. But the model providers set their prices and we do not: if theirs move materially, we may change the table on the same 30 days' notice, taking effect at your next period, and we will say what changed and why.

Spirit is only useful because it can reach your own systems. That reach is something you grant, and granting it carries things only you can be responsible for:

• You confirm you are entitled to connect it — that the credentials are yours to give, that your own agreement with that provider permits it, and that you may put the data in question through a service like ours.
• Spirit acts on your instruction. A Job's rules are written by your firm, and what Spirit does in your systems is what those rules told it to do.
• A connection is read-only until you make it otherwise. We default closed on purpose. Turning on the ability to write is a decision you make deliberately, per connection.
• Writes can be gated. A Job can be set so that any write into your systems stops, records exactly what it would have sent, and waits for a person to confirm, edit or refuse it. We built that gate because nothing should be written into a firm's software without somebody saying so. If you turn it off, writes happen without a person seeing them first, and that is your decision to make and to live with.
• If you disconnect something, or a credential lapses, work that depended on it fails and tells you. We would rather fail loudly than carry on with half the picture.

Spirit writes to people on your behalf. A Job can email a result, a delivery destination can send one onward, an approval request goes to whoever may answer it, and a follow-up can chase somebody on a schedule until they reply or the attempts run out.

• You confirm you may lawfully write to the people you tell Spirit to write to. Canada's anti-spam law puts that on the sender, and in substance the sender is you: your Job, your words, your decision to send. We are the transport.
• We do not review what goes out. We do not read it, approve it, or check it against a list, and nothing in these terms should be read as us having done so.
• We cannot make somebody's mail server accept a message. Delivery can fail, be filed as spam, or be dropped silently by a filter we never see. Failures we are told about are reported to you; the ones we are not told about, nobody can report. Where a message matters, do not let Spirit be the only thing that knows it was sent.
• There is no tracking pixel and no wrapped link in anything Spirit sends, so neither of us knows whether a message was opened. That is a deliberate choice and not an omission.

This is the most important section in this agreement. Please actually read it.

Spirit uses large language models to read documents and produce work. Those models are capable and they are not reliable in the way a calculator is reliable. A model can misread a scanned figure, transpose a number, misunderstand a form it has not seen before, or follow an instruction that somebody hid inside a document it was given. We design against all of that — a receipt on every run, corrections, the approval gate, read-only by default, a rule that the model never handles file bytes — and none of it makes the output correct by construction.

• Nothing Spirit produces is advice. It is not legal, accounting, tax, financial, engineering or other professional advice, and it is not a substitute for the judgement of somebody qualified to give it.
• Your professional obligations do not move. If you are licensed by a law society, a CPA body or any other regulator, what you owe your client and your regulator is exactly what you owed before Spirit existed. Spirit does not practise your profession, does not supervise your work, and cannot be cited as the reason something was wrong.
• Keep a person accountable for anything that leaves your firm. A document Spirit drafted, a filing it prepared, a number it put into your accounting system — somebody at your firm is answerable for it. The tools to make that practical are in the product: every run's receipt, the list of what each run filed, the correction mechanism, and the approval gate.
• We do not review your output. We do not check whether a run was right, and we are not able to — “What people at Aslynx can see” in our privacy policy describes a system built so that we cannot read your content without being invited.

• Anything unlawful, or anything intended to help somebody else do something unlawful.
• Processing information you have no right to process, or putting a person's data through Spirit where doing so would breach your own obligations to them.
• Impersonating anybody, or producing documents designed to deceive about who wrote them or who authorised them.
• Trying to reach another customer's workspace, probing the boundaries between tenants, or testing our security without written permission. Ask us and we will likely say yes; do not just do it.
• Working around the metering, the rate limits, or the credit system.
• Reselling Spirit, or running it as a service for third parties, without an agreement with us that says you may.
• Using Spirit to build a competing model or service, including by extracting its prompts, presets or behaviour at scale.
• Deliberately feeding it content designed to make it attack your own systems or ours.

If something here is ambiguous for the work you actually do, ask us before rather than after. We would far rather have the conversation.

Your content is yours. Using Spirit does not give us ownership of any of it, and nothing in this agreement transfers a right in your documents, your clients' information or the Jobs you wrote.

You give us the narrow permission we need to run the service: to store your content, pass it to the providers listed in our privacy policy so a run can happen, send it where your Job's destinations say to send it, and show it back to you. That permission exists to operate Spirit, lasts as long as you do, and covers nothing else.

• We do not use your content to train models. Not ours, not a provider's. This is also a commitment in the Data Processing Agreement, where it is enforceable rather than merely stated.
• What Spirit learns, it learns for you alone. A workspace's memories and the starting points it offers your next Job are built from that workspace and stay in it. Nothing is pooled across customers, because an aggregate of everybody's work is a consent decision none of our customers has made.

Playbooks, which we would rather tell you about than not

When our own people set a firm up, they learn things about how that kind of work is done — which documents matter, where the exceptions hide, what a good rule looks like. We keep that as a playbook, so the next firm's setup is better than the last one's. You should know exactly what that is and is not:

• It is de-identified before it is kept. It holds no document of yours, no client name, no figure, no address, no identifier.
• A person reads and approves it before it can inform any future customer's setup. Nothing is distilled and reused automatically.
• It is our own staff's professional experience written down — the thing a consultant carries between engagements in their head.
• If you would rather we kept nothing from your engagement, tell us and we won't. No negotiation, no cost.

Spirit itself — the software, its design, its presets, the connector catalogue, the name and the marks — belongs to us. You get the right to use it while you pay for it, and nothing more. You may not copy it, decompile it, or rebuild it from the outside.

If you tell us how to make it better, we may act on it, and we owe you nothing for it. That is not us taking something from you — it is so that a conversation about an improvement does not have to start with a contract. Your feedback is not confidential unless you tell us it is; your content never stops being confidential.

We will be straight about this rather than publish a number we do not stand behind: at these prices Spirit carries no contractual uptime commitment. We aim for it to be up, we watch it, and we fix it when it is not. If you need a guaranteed service level with a remedy attached, talk to us about an agreement that has one in it, and expect it to cost more.

• We may change, add or remove features. We will not remove something you depend on without telling the workspace owner first.
• If we have to retire something, you get at least 60 days' notice and, where it is possible, a way to get your work out or across.
• Maintenance that we expect to interrupt work is announced in advance. Emergency work is not, because an emergency is not a schedule.
• Your work being queued or delayed is not an outage. A run that defers because a 200-document intake does not fit in one request is Spirit working correctly — nothing is dropped, and the next run takes it.
• Something marked preview or beta is exactly that: it may change, it may be withdrawn, and it carries no warranty and no commitment. We will not put your standing work behind one without telling you first.

When the software you connected changes

The systems Spirit reaches are not ours. Their owners can change an API, retire an operation, tighten a rate limit, expire a credential or withdraw access entirely — sometimes with notice, often without, and almost never with notice to us.

• When it happens, work that depended on that system fails and says so by name, rather than carrying on with half the picture.
• We will fix what is fixable at our end, which usually means updating the connector, and we will tell you where we are.
• It is not a breach of this agreement by us, and time lost to it is not refundable. The alternative is promising you something about software we neither control nor are a party to, which would be a promise we could not keep.
• The same goes the other way: if a system of yours is down, or a credential you supplied has lapsed, runs that need it fail until it is back.

You can leave whenever you like

Cancel in the product. Delete the workspace in the product. Neither needs our involvement, our approval or a phone call, and we will not put a retention conversation in the way of either.

When we can suspend or end it

• Non-payment, after we have told you and given you at least 10 days to fix it.
• A breach of [[acceptable-use]] that you do not put right within 10 days of us asking — or immediately, without notice, where the breach is unlawful, puts somebody in danger, or threatens another customer's data.
• A legal requirement that leaves us no choice.

Suspension means work stops; it does not mean your content is deleted. We would rather suspend and talk than terminate and argue.

What happens to your content afterwards

You have 30 days from the end of the agreement to get your content out, and we will help you do it. After that we delete it, on the timetable and with the three exceptions set out in our privacy policy and “Getting it back, and getting rid of it” in the Data Processing Agreement. If we are the ones ending the agreement for non-payment, the export window still applies — your documents are not leverage.

We promise that we will provide Spirit with reasonable skill and care, that we have the right to let you use it, and that we will do what the Data Processing Agreement says about your data.

Beyond that, Spirit is provided as is. We do not promise it will be uninterrupted, error-free, or that its output will be correct — §7 explains why that last one cannot honestly be promised by anybody. To the extent the law allows, we exclude every other warranty, condition and representation, express or implied, including any implied term of merchantability, fitness for a particular purpose or non-infringement.

Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill or lost or corrupted data, however it arises and even if we were warned it might.

Our total liability to you, for everything arising out of or relating to this agreement taken together, is capped at the fees you paid us in the 12 months before the claim arose.

That cap and that exclusion do not apply to:

• our gross negligence or wilful misconduct;
• death or personal injury caused by our negligence;
• our indemnity in §15;
• anything else the law does not permit us to limit.

A breach of confidentiality, or of the [Data Processing Agreement](/en/dpa), is inside the cap, not outside it. Those obligations are real and we hold ourselves to them — but if we broke them, what a court could order us to pay you is limited by the same ceiling as everything else. We would rather you read that here, in one sentence, than work it out from a schedule later.

If the work your firm does needs a higher limit than that, say so before you start rather than after. It is something we will discuss and write into a signed agreement — not something this page quietly already gives you.

Your obligation to pay what you owe us is not capped, and nor is your liability under §8 for unlawful use.

You cover us against claims brought by somebody else arising from your content, from your use of Spirit in breach of §8, or from your having connected a system you were not entitled to connect.

We cover you against a claim that Spirit itself infringes somebody's intellectual property, provided you tell us promptly, let us run the defence, and do not settle without us. If it comes to it we may change Spirit so it no longer infringes, obtain the right to keep it as it is, or end the agreement and refund what you have paid for the part you cannot use. We do not cover a claim that arises from your content rather than from our software.

Each of us will keep the other's confidential information confidential, use it only for this agreement, and protect it at least as carefully as our own. Your content is always your confidential information.

This does not cover information that is already public, that we each already had, that a third party gave us freely, or that one of us works out independently. If the law compels disclosure, the one compelled tells the other first unless it is forbidden to.

For firms whose work is privileged: nothing in this agreement is a waiver of privilege, our staff do not have access to your content without the invitation described in our privacy policy, and “Privilege, and professional confidentiality” in the Data Processing Agreement deals with privilege specifically.

This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have exclusive jurisdiction, and we both submit to them.

Before anybody files anything, talk to us. Write to info@aslynx.com describing the problem and what would resolve it, and give us 30 days. Most of what reaches a lawyer should have been a conversation.

We write to the email address on your workspace's owner account, and to any billing address you have given us. Keep them current — a notice we sent to an address that nobody reads still counts as sent.

You write to info@aslynx.com, and that is enough. A notice sent there is a valid notice under this agreement, so nothing you need to tell us depends on finding a postal address for us. If you need to serve court documents, ASLYNX INC.'s registered office is a matter of public record on Ontario's corporate register.

Changes to these terms

We can change them. The new version goes up with a new date, and for a change that materially reduces your rights we email the workspace owner at least 30 days before it takes effect. Carrying on using Spirit after that is acceptance; if you would rather not, cancel.

Order of precedence

A signed agreement or order form beats these terms. These terms beat the Data Processing Agreement on commercial matters; the Data Processing Agreement beats these terms on anything about handling personal information. Nothing on the marketing site beats any of them.

Survival

Ending this agreement does not end everything in it. §9, §10, §16, §14, §15, anything you owe us, and this section carry on afterwards for as long as they need to.

Assignment

Neither of us can hand this agreement to somebody else without the other's consent, except to a buyer of substantially the whole business, which either of us may do with notice.

Severability

If a clause turns out to be unenforceable, it is narrowed as far as it needs to be to work, or removed if it cannot be, and the rest stands.

No waiver

Us not enforcing something once does not mean we have given it up.

Entire agreement

This, together with the privacy policy and the Data Processing Agreement, is the whole of what is agreed, and it replaces anything said beforehand.

Force majeure

Neither of us is in breach for a failure caused by something genuinely outside our control. Paying what you owe is not excused by it.

Language

This agreement is published in French and in English. The French version is available to you before you accept, at spirit.aslynx.com/fr/terms. Where the two differ, the English version governs — and by accepting in English you confirm that this is your express wish. If the law of your province requires otherwise, that law applies.